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Serge De MunckSenior Consultant, Dun & Bradstreet Europe
You think you're on top of what’s happening in marketing? You think you know what's cooking in the digital marketing world? Then don't come to Fusion Marketing Experience. I go there to listen & learn from great people that are DOING it. I know a lot, but I keep learning at Fusion Marketing Experience, every time.
Erwin Jansen Chairman - CEO at Y&R Brands Benelux
The Fusion Marketing Experience conference is what it says: a real experience with probably the strongest program of all marketing events in Belgium. I am a big fan and will be there again. Top speakers, top content, a special atmosphere and excellent networking, Fusion Marketing Experience has it all. After just two events, Fusion Marketing Experience became the place to be.
Gert-Jan Schoppert Marketing Manager Capgemini Netherlands
Marketing conferences are usually more of the same: the usual suspects as keynotes, the obligatory panel discussion and more of that. Fusion Marketing Experience was a relief: knowledgeable speakers with real content at an unusual location. And what attracted me most was the atmosphere, the feeling that participants were not present just for a chat and a drink, but actually wanted to use the insights into their daily business.
Hans SmellinckxMarketing Manager Direct & Digital Thomas Cook
Fusion Marketing Experience is the only event in Belgium that really joins the channels together. A perfect fusion between top notch speakers, great networking opportunities and possibilities to share ideas with other peers in your industry or expertise. An event not to miss... I like! (or + or pin....).
Ronny KenensOwner / Director at BI-Consult International
The Fusion Marketing Experience events are a great opportunity to listen to and learn from subject-matter experts, no commercial pitches, only top speakers with top content. In a fast-changing business environment, my challenge is to keep learning and sharing with other peers in our industry …..that's exactly what the "Fusion Marketing Experience platform" helps me with.
Stefaan VuylstekeCustomer Segment Manager Benelux at Amadeus IT Group
When I saw Olivier Blanchard was giving a two-day workshop in Belgium in May 2012, I didn’t have to hesitate to enroll. As you can assume, I already knew Olivier. I have read his book Social Media ROI, and I found it to be one of the best Social Media books. When I noticed it was organized by J-P De Clerck, I knew the workshop would be good value since I already attended several seminars and events, organized by J-P and the Fusion Marketing Experience he launched. And I always came home with valuable insights and inspiration. Why Olivier? He is really focused on how to integrate social media into business. He starts from within the organization, not from the social media. It all comes down to grow your business. Don’t start building a social media program before you find an answer to “What will social media do for my company?”. As I’m working into B2B, understanding the business value of social media, the ROI is a real must. Once you’ve got that straight, once you have got your targets, you can share it within your company. Than the process starts of sharing, listening and educating. Olivier really helped me during the workshops how to sell the social media program to my management and how to start the process. I will never forget his story about the ‘culture of dudes’. If you look for inspiration on how to overcome objections, he is the man. During the 2 days many key topics on how to set up and execute a social media program were discussed. The organization of the workshop was - as usual - flawless. The location and the infrastructure were very good. I had a pleasant and inspiring two days.
- Relevance is About More than Customer-Centricity: the Engagement Must 11,939 views | by J-P De Clerck
- This is Your Brain on Social Business 8,722 views | by Tom Pick
- Understanding the Customer Life Cycle and Calculating its Value 4,006 views | by J-P De Clerck
- The Six Universal Truths of Influence and Human Behavior 3,566 views | by J-P De Clerck
- Social Business and Monitoring: Building Meaningful Relationships 2,944 views | by Emanuela Zaccone
Website Features That Influence Shoppers: 10 Indicators And 3 Lessons
By learning the psychological, contextual and practical factors that influence shoppers, an online business can position itself to increase sales by meeting customer needs and fulfilling expectations.
According to an October 2011 survey by the e-tailing group, an organization that studies online retail trends, shoppers are influenced by 10 key website features: shipping, returns, sales, coupons, discounts, rewards, time-sensitive deals, bulk savings, and bonus with purchase.
An analysis and three cross-channel lessons.
Here are the numbers for each of these 10 website features:
- 73% of online shoppers want unconditional free shipping.
- 70% of online shoppers want free returns.
- 62% of online shoppers want a special section on the website that focuses on sales and specials.
- 56% of online shoppers want coupons, rebates, cash back, or discounts.
- 54% of online shoppers want a percentage off a product, a product line, or a category.
- 46% of online shoppers want rewards or loyalty points.
- 43% of online shoppers want to know where to find the limited time only deals.
- 42% of online shoppers want free shipping when they reach a certain spending level.
- 34% of online shoppers want bulk discounts, saving more by buying more.
- 31% of online shoppers want a free gift with their purchase.
Most of these data will probably not surprise you too much but there is more than meets the eye besides the fact that promotions seem to do well on websites, just as people adore them on social networks as was recently confirmed again.
Three less obvious lessons this data can teach you about and beyond online shopping:
1. Marketing conversion: remove the silos.
It’s clear that most of these website features work because they are what consumers seek. On top of branding, inbound and outbound dialog marketing and community marketing, that all in the end strive towards an improved bottom-line as well, optimizing your website is a necessity, just as marketing optimization is a must. Obviously, the digital signals, needs and intentions of website visitors, consumers, prospects and connections, are key to improve everything we do as marketers. People love coupons, rewards, loyalty points and an excellent experience and customer service. Looking at what visitors need makes your website a better source of leads and sales. However, it’s not only on your website alone. So take a look at these factors and understand how you can use them in your customer-centric and cross-channel marketing conversion program. Many of the mentioned features work very well in email marketing, social media marketing etc. too. Offer a consistent experience and remove the silos across which many of the above mentioned features are managed (such as customer service, online marketing, etc.). Finally, offer the features your visitors seek, regardless of your activities.
2. Branding: let the benefits match the tasks.
Depending on the business and context, much of this information can be used to shape branding. For instance, the tagline on WalMart’s website focuses on how you can improve the quality of your life by saving more money on the things you buy. This fits in with large percentages of consumers who want to save more. Similarly, Amazon.com often advertises free shipping or waiving shipping when buyers reach a certain shopping amount. Since these benefits have become associated with these retailers, they have subtly branded themselves. Look at your website features that work best and include them in branding, which is largely defined by the customer experience. Don’t just talk about your brand difference, act upon it in a consistent way by meeting your customer’s needs. Even if you are not a retailer your own top website features are worth a look from the branding perspective. Your brand and website features should match your visitor’s needs and tasks, regardless of channel or online destination, anyway.
3. Social marketing: customer service and promotions.
Since shoppers love to Twitter their fans about their latest bargains, a website that offers promotions to shape their marketing and branding will attract customers by word of mouth.
The buzz about great bargains or great shopping benefits can quickly spread virally across the Internet. Obviously, social media is about much more than just promotions but there is no ignoring it: until further notice, the social connections between a brand and a consumer predominantly start – and even are driven – by promotions. An excellent customer service plays a big role as well. Just watch the website features that matter to see where you can make a difference.
All this being said, in the end, the question is not what website features influence shoppers, website visitors, email subscribers, social connections and whatnot. The real challenge is to enable people to influence your website and other features!
Watch the full report, called The Connected Consumer, and tackling more topics, by the e-tailing group below in slideshare or download it here (PDF opens).